UX & Product Design · Remote Available Now
I design products that real people can actually use — across enterprise, e-commerce, fintech, and nonprofit. Currently available for remote contract and senior IC roles.
Years Experience
Industry Sectors
Senior Roles Sought
My work covers the full range of UX — research, strategy, interaction design, visual design, and handoff — but the part I care about most is the thinking that happens before any of that. Understanding what someone actually needs, and why — before reaching for a tool or opening software. Lately I've been weaving AI-assisted workflows into that process, not to replace the thinking but to sharpen it and move faster when the problem is already clear.
I live in Ithaca, New York, which I find endlessly good for the kind of work I do. Being close to Cornell means I'm always near people who take ideas seriously. The Finger Lakes are out the door when I need to step away from a screen. I make art when I can, which keeps my eye honest, and I'm mildly obsessed with organization — which probably explains why my sitemaps are sometimes more thorough than anyone asked for. I'm currently open to remote contract and full-time senior Individual Contributor roles, and I'd love to hear what you're working on.
Work TogetherEven in Agile or Scrum environments, it’s important to carve out dedicated time to define the problem that needs solving before moving forward into execution. Discovery cycles can be shortened and made even more efficient with modern collaboration tools.
Always one of my favorite parts of the process, this phase is where the strategy starts. Spreadsheets used to be my go-to for capturing and prioritizing ideas. But as as the field evolved, I gravitated toward lightweight, throw-away processes like Post-it exercises and whiteboarding so I could focus on the most promising solutions.
Iteration works best when collaboration and confident decision-making happen in balance. Different perspectives lead to a rounder, more complete view of the solution, but can also slow things down. Knowing when to solicit opinions versus when to make a decision is important.
Testing as I build is my mantra. As a designer who understands code, being able to tweak in the browser or work through interaction edge cases with AI genuinely shortens the gap between design and a clean launch.
Whether working within document-heavy waterfall projects or the steady rhythm of agile cycles, I adapt my handoff to what the team actually needs — from detailed annotated specs to close collaborative work directly alongside engineers.
Helpful Empathy I believe understanding people is the core of design. One can't merely tweak a pain point in a flow any more than one can paint a generic tree and expect a forest. To really meet people where they are, one has to make the time to get to know others — whether user, client, or collaborator. The design decisions that follow are better for it.
The best design doesn't announce itself — it just works, intuitively and without friction. Navigating the most direct path through a problem means trusting that the constraints are often the most powerful compass we can rely on. A good designer doesn't just hold that compass — they learn to read it, course correct, and bring others along for the journey.
Function is the container for joy. The experiences I care most about designing leave people feeling something — ease, confidence, hopefully even delight. The fact that it works as intended should be a given. But the how is where the magic is. When a product interacts with a person, there should be a net feeling that is just as important as the reality that it works.
A deadline-driven website refresh for a beloved local preschool, designed to guide time-poor parents through spring enrollment with clarity and confidence. Restructured navigation, surfaced program information above the fold, and consolidated enrollment steps into a single destination — delivered live before signup season opened.
View Case StudyA self-service redesign of PayPal's Help Center, built to meet frustrated users at their most urgent moments — mid-transaction, locked out, looking for answers fast. Reorganized content around user problems rather than internal product structure, redesigned search to surface resolution flows instead of static articles, and repositioned human support as a deliberate last step. Result: fewer calls, faster resolutions, measurable deflection.
View Case StudyA discovery-led launch of Walmart's online grocery pickup service, designed to shift deeply ingrained in-store shopping habits toward a new kind of convenience. Conducted in partnership with Adaptive Path and IDEO, with multiple rounds of user testing shaping every decision — including a major mid-project pivot from delivery to store pickup that required redesigning the service model without losing the research insight behind it.
View Case StudyOn the first job that set the bar for everything after — a small fintech team in New York, a spontaneous Friday dinner, and what it feels like when the people around you are unexpectedly, genuinely wonderful. Some workplaces you measure all the others against.
Read Article →A framework that changed how I read every agency relationship since: some agencies lead, some execute, and the mistake is hiring one while expecting the other. A story from the AdWords Help Center redesign at Google, about being the person on the ground who could see what wasn't making it into the status updates — and saying it anyway.
Read Article →On leaving visual design behind and finding UX — the discipline where decisions are defensible and nobody can just shrug and say they preferred it in blue. The story of a rejection that stung in exactly the right way, and the interview that finally felt like arriving somewhere.
Read Article →Lorem ipsum dolor sit amet, consectetur adipiscing elit. Reach out about projects, collaborations, or just to say hello.